1. How can I join the Pool Bookings program and access business-level rates?
With Swarm, you’re already a VIP. To unlock even better business-level rates, simply contact us and apply for a B2B access code. You may share the code with friends and family and combine your booking spend. The access remains valid for 12 months and will only be withdrawn afterward if your group’s total bookings have not reached US$3,000.

2.Can I make changes to my flight after booking?
Yes, changes such as date or name corrections are possible, but subject to airline policies and applicable fees. Please contact us immediately if you need to modify your booking.

3.Will I receive an e-ticket after booking?
Yes, once your payment is confirmed, you will receive your e-ticket via email or WhatsApp within minutes.

4.Can I choose the hotel I want to stay in?
Of course! You can choose based on location, price, star rating, amenities, and customer reviews. Our team can also recommend options that suit your preferences.

5.Do I need to pay upfront for the hotel booking?
Some hotels require full payment upfront, while others may allow partial payment or pay-at-hotel options. We’ll let you know at the time of booking.

6.Are group discounts available?
Yes, we offer discounts for group bookings. The more, the merrier — and the more you save!

Payments and Policies

1.What payment methods do you accept?
We accept bank transfers, credit/debit cards, mobile money, and cash (in-office). Payment links can be shared for remote transactions.

2.Is it safe to pay online?
Absolutely. Our payment gateway is secure and encrypted. We never store your card details.

3.What is your refund policy?
Refunds depend on the service and provider policies (airlines, hotels, embassies). We’ll clarify this before booking. Any service fees are non-refundable.

Support and Assistance

1.How can I contact your customer service?
You can reach us via phone, email, WhatsApp, or through our website’s live chat. Our team is available Monday–Saturday from 9 AM to 5 PM.

2.Where is your office located?
Our head operation office is located in Florence, Italy

You’re welcome to visit us during business hours.